Oracle 1Z0-1064-26 : Oracle Fusion Service 2026 Implementation Professional

  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Aug 20, 2026
  • Q & A: 79 Questions and Answers

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionWeightObjectives
Omnichannel Communications15%- Media toolbar and agent notifications
- Email, chat and CTI configuration
- Work routing and queue setup
Knowledge Management15%- Article management and access
- Knowledge base setup and configuration
Service Request Management25%- SR creation, lifecycle and processing
- SR categories, assignment rules and routing
- Service catalog and entitlements
- Milestones and action plans
Customization, Productivity and Analytics10%- Application Composer and extensions
- SmartText, hotkeys and audit features
- OTBI reporting and integration basics
Digital Customer Service (DCS)20%- DCS architecture and deployment
- Authentication, profiles and security
- Themes, templates and page customization
Fusion Service Overview and Setup15%- Functional Setup Manager (FSM) usage
- Service configuration basics
- Security model, roles and access control

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Select three correct limits and restrictions when importing data from a file.

A) By default, the import starts immediately after it is activated.
B) If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
C) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
D) Both create and update operations are available for imported records.
E) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.


2. Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A) Add an extension column to the milestone object to hold the warning threshold value.
B) Specify the warning threshold for the milestone in the standard coverages.
C) Configure an object workflow action to send the email when the milestone status changes to warning.
D) Create standard text to be posted to the message thread.
E) Configure an analytics report showing milestones in warning status.
F) Configure the email template to be used for notification.


3. Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?

A) Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
B) Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
C) A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
D) Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.


4. What is the main function of the Data Security Policies?

A) defines the actions a particular user can do
B) defines the data a particular user can see and/or modify
C) defines the views the application can access
D) defines the views or functionalities the user can access
E) defines the privileges and roles a particular user can have


5. To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A) Multiple users cannot use your sandbox at the same time.
B) Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
C) Your changes are isolated and do not impact other users' configuration environments or the production environment.
D) You can set a second sandbox as Active at the same time in order to begin working on another new object.


Solutions:

Question # 1
Answer: A,D,E
Question # 2
Answer: B,E,F
Question # 3
Answer: C
Question # 4
Answer: D
Question # 5
Answer: B,C

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