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PRAXIS Praxis Business Education: Content Knowledge (5101)Exam Sample Questions:

1. Which of the following types of reports presents facts, draws conclusions, and makes recommendations?

A) Periodic
B) Analytical
C) Progress
D) Informational

2. Which of the following is the most effective way for a company to address a service recovery problem?

A) Offering the customer an apology for the problem, and then assuming the issue has been resolved
B) Providing the customer with compensation for the problem, no matter the cost
C) Involving the customer, managers, and frontline employees to address and fix the problem
D) Having only customer service employees deal directly with the customer to solve the problem

3. Karl's Cleaners has been successful in selling spray kitchen cleaners and disinfectants. The company will soon be introducing a new product called Karl's Sponges. Which of the following marketing strategies is Karl' s Cleaners most likely using?

A) Brand licensing
B) Brand insistence
C) Co-branding
D) Brand extension

4. The interest rate on short-term loans that large banks charge their commercial borrowers who have excellent credit ratings is called the

A) market rate
B) prime rate
C) discount rate
D) funds rate

5. An example of a core indicator used for reporting state performance of secondary students to Congress is

A) percentage of campus parental involvement
B) median family income
C) student graduation rate
D) percentage of students considered at risk

Solutions: