BBPSD CSFX : Customer Service

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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. There are a number of important events in customer interactions. These are called:

A) Critical moments.
B) Important customer events.
C) Key customer exchanges.
D) Key interactions.

2. If it is not possible to establish personal communication with a customer face-to-face then the next best method is:

A) Phone.
B) Letter.
C) Leaflet.
D) Email.

3. A customer service professional is defined as someone who:

A) Always makes the most sales in a day.
B) Has the skills to deal effectively in customer facing roles.
C) Trains salespeople in how to deal with customers.
D) Has a number of years experience in a customer service role.

4. Customer expectations:

A) Can sometimes not be met.
B) Are never likely to be met.
C) Can rarely be met.
D) Should always be met.

5. There are a number of important events in customer interactions. These are called:

A) Critical moments.
B) Important customer events.
C) Key customer exchanges.
D) Key interactions.

Solutions: