ISEB ISEB-ITILV3F : ITIL Foundation Certificate in IT Service Management

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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Ensuring that the confidentiality, integrity and availability of the services are maintained to the levels agreed on the Service Level Agreement (SLA) is the responsibility of which role?

A) The Information Security Manager
B) The Change Manager
C) The Configuration Manager
D) The Service Level Manager

2. Which of the following is NOT the responsibility of the Service Catalogue Manager?

A) Ensuring that all operational services are recorded in the Service Catalogue
B) Ensuring that information within the Service Pipeline is accurate
C) Ensuring that information in the Service Catalogue is consistent with information in the
Service Portfolio
D) Ensuring that information in the Service Catalogue is accurate

3. Which Functions are included in IT Operations Management?

A) Network Management and Application Management
B) Facilities Management and Technical Management
C) Technical Management and Application Management
D) IT Operations Control and Facilities Management

4. Which of the following BEST describes a Service Request?

A) Any Request For Change (RFC) that is low risk and can be approved by the Change
Manager without a Change Advisory Board (CAB) meeting
B) Anything that the customer wants and is prepared to pay for
C) Any request or demand that is entered by a user via a Self-Help web-based interface
D) A request from a User for information, advice or for a Standard Change

5. Which of the following would be defined as part of every process?
1. Roles
2. Activities
3. Functions
4. Responsibilities

A) All of the above
B) 1 and 3 only
C) 2 and 4 only
D) 1, 2 and 4 only

Solutions: