EXIN ITILSC-SOA日本語 : ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版)
- Exam Code: ITILSC-SOA日本語
- Exam Name: ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版)
- Updated: Aug 11, 2026
- Q & A: 14 Questions and Answers
About EXIN ITILSC-SOA日本語 Exam
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ITILSC-SOA Test Details
The ITILSC-SOA test will be including 8 MCQs, which are scenario-based and will be running for 1.5 hours. Those not using their mother tongue during exam-taking will have 2 hours to complete it. Getting 70% and more is the qualification needed to get the endorsement. For a better perspective of what is contained in the final exam, ensure to take the appropriate training course as it is compulsory and utilize reliable study guides, which will be covered next.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
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EXIN ITILSC-SOA日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Supplier Management | 10% | - Evaluation, selection and performance monitoring - Supplier categories and contracts - Contract management and renewal |
| Roles, Responsibilities and Implementation | 5% | - Challenges and critical success factors - Technology and tool considerations - Key roles in SOA processes |
| Service Level Management | 20% | - SLAs, OLAs and underpinning contracts - Negotiation, monitoring and reporting - Review and improvement of service levels |
| Introduction to Service Offerings and Agreements | 10% | - Relationship with ITIL service lifecycle - Purpose, objectives and scope of SOA - Key concepts and value to business |
| Service Portfolio Management | 15% | - Pipeline, service catalogue and retired services - Business case and investment justification - Portfolio structure and categorization |
| Financial Management for IT Services | 15% | - Pricing and value demonstration - Cost models and ROI calculation - Budgeting, accounting and charging |
| Demand Management | 10% | - Influencing and managing demand - Link to capacity and service portfolio - Patterns of business activity |
| Service Catalogue Management | 15% | - Structure, content and maintenance - Integration with other processes - Business and technical views |
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