Candidates for this exam work with customers and other stakeholders to understand the details of any issues. They also interact with administrators and peers that work with other related technologies.
Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Microsoft Exchange Online environments.
Passing score: 700. Learn more about exam scores.
Part of the requirements for: Microsoft 365 Certified: Exchange Online Support Engineer Specialty
Microsoft MS-220 Exam's Reference link
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220
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Before taking the Microsoft MS-220 Exam, you need to be aware of its prerequisites so that you can prepare yourself accordingly. Here is a list of things that you need to know before taking the exam:
You must be a technical expert in order to take this exam. You should have experience in working with virtualization technologies such as VMware vCloud Air Network, Azure Stack, and Amazon Web Services (AWS). You should also know how to work with Office 365 and Skype for Business Online services.
You must have at least two years of experience working as a network engineer or administrator in an enterprise environment where cloud services are used on a regular basis.
| Section | Weight | Objectives |
|---|---|---|
| Troubleshoot Mail Flow Issues | 20-25% | - Troubleshoot Exchange Online Mail Flow Issues
|
| Troubleshoot Hybrid and Migration Issues | 10-15% | - Troubleshoot Migration Issues
|
| Troubleshoot Compliance and Retention Issues | 25-30% | - Troubleshoot Retention Issues
|
| Troubleshoot Exchange Online Configuration Issues | 15-20% | - Troubleshoot Organization-wide Settings
|
| Troubleshoot Mail Client Issues | 20-25% | - Troubleshoot Calendar Sharing
|
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