Microsoft MS-220 : Troubleshooting Microsoft Exchange Online

  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
  • Updated: Aug 30, 2026
  • Q & A: 107 Questions and Answers

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About Microsoft MS-220 Exam

Exam MS-220: Troubleshooting Microsoft Exchange Online

Candidates for this exam work with customers and other stakeholders to understand the details of any issues. They also interact with administrators and peers that work with other related technologies.

Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Microsoft Exchange Online environments.

Passing score: 700. Learn more about exam scores.

Part of the requirements for: Microsoft 365 Certified: Exchange Online Support Engineer Specialty

Download exam skills outline

For more information about the Microsoft MS-220 Exam visit the following reference link:

Microsoft MS-220 Exam's Reference link

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

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Prerequisites for Microsoft MS-220 Exam

Before taking the Microsoft MS-220 Exam, you need to be aware of its prerequisites so that you can prepare yourself accordingly. Here is a list of things that you need to know before taking the exam:

You must be a technical expert in order to take this exam. You should have experience in working with virtualization technologies such as VMware vCloud Air Network, Azure Stack, and Amazon Web Services (AWS). You should also know how to work with Office 365 and Skype for Business Online services.

You must have at least two years of experience working as a network engineer or administrator in an enterprise environment where cloud services are used on a regular basis.

Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshoot Mail Flow Issues20-25%- Troubleshoot Exchange Online Mail Flow Issues
  • 1. Review and interpret message headers
  • 2. Troubleshoot send and receive issues
  • 3. Troubleshoot delivery delays
  • 4. Review and interpret message trace results
  • 5. Analyze mail flow rules and routing policies
- Troubleshoot Mail Flow Issues with External Systems
  • 1. Analyze SMTP protocol logs
  • 2. Troubleshoot hybrid mail flow
  • 3. Troubleshoot DNS-related issues
  • 4. Troubleshoot SMTP certificate issues
  • 5. Troubleshoot SMTP relay issues
- Troubleshoot Microsoft Defender for Office 365 Issues
  • 1. Troubleshoot quarantined messages
  • 2. Validate SPF, DKIM, and DMARC
  • 3. Analyze spam classifications
  • 4. Troubleshoot anti-spam policies
- Troubleshoot Other Mail Flow Issues
  • 1. Interpret NDR data
  • 2. Analyze attachment blocking rules
  • 3. Identify triggered transport rules
  • 4. Troubleshoot inbox rules
Troubleshoot Hybrid and Migration Issues10-15%- Troubleshoot Migration Issues
  • 1. Public folder migration issues
  • 2. Move request analysis
  • 3. Migration endpoint creation issues
  • 4. Data Consistency Score issues
  • 5. Failed migrations
  • 6. Slow migrations
- Troubleshoot Hybrid Configuration Issues
  • 1. Remote recipient synchronization issues
  • 2. Hybrid Configuration Wizard issues
  • 3. Free/busy sharing issues
  • 4. Hybrid mail flow issues
Troubleshoot Compliance and Retention Issues25-30%- Troubleshoot Retention Issues
  • 1. MRM diagnostics and message properties
  • 2. Retention tags and actions
  • 3. Retention age calculation
  • 4. Retention policy application issues
- Troubleshoot Microsoft Purview Message Encryption and S/MIME
  • 1. External recipient access issues
  • 2. Encryption-related mail flow rules
  • 3. Encryption and decryption issues
  • 4. Protected message handling
  • 5. S/MIME troubleshooting
- Troubleshoot Compliance Issues
  • 1. Retention policies
  • 2. eDiscovery permissions and actions
  • 3. Search and purge email messages
  • 4. Mailbox holds and recoverable items
Troubleshoot Exchange Online Configuration Issues15-20%- Troubleshoot Organization-wide Settings
  • 1. Address book policies
  • 2. Allowed file types
- Troubleshoot Recipient Issues
  • 1. Address lists
  • 2. Recipient configuration
- Troubleshoot Public Folder Issues
  • 1. Hybrid public folder access
  • 2. Mail-enabled public folders
  • 3. Public folder access
- Troubleshoot Provisioning Issues
  • 1. Domain setup and configuration
  • 2. Directory synchronization issues
Troubleshoot Mail Client Issues20-25%- Troubleshoot Calendar Sharing
  • 1. External calendar sharing
  • 2. Published calendar synchronization
- Troubleshoot Mobile Device Issues
  • 1. Device access rules
  • 2. Mobile synchronization logs
  • 3. ActiveSync connectivity
  • 4. ABQ list analysis
- Troubleshoot Calendaring Issues
  • 1. Delegation issues
  • 2. Mailbox and calendar diagnostics
  • 3. Calendar permissions
- Troubleshoot Connectivity and Authentication
  • 1. Client access rules
  • 2. Autodiscover issues
  • 3. Modern authentication issues
  • 4. Outlook connectivity problems

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