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WGU Operations Management (C215, VDC2) Sample Questions:

1. What is a key factor of a location analysis for a service company?

A) Relations with community
B) Effective capacity
C) Best operation level
D) Proximity to customers

2. Why might a company avoid using demand-based options such as inventory and backorders over a long period of time?

A) It is more risky.
B) It negatively affects subcontracting.
C) It is time consuming.
D) It negatively affects hiring and firing.

3. Which total quality management (TQM) process consists of 13 published standards and guidelines?

A) ISO 9000
B) ISO 1400
C) ISO 9002
D) ISO 9001

4. Which two capacity measurement concepts should a firm consider when conducting a location analysis?
Choose 2 answers

A) Building employee relations
B) Proximity to sources of supply
C) Site considerations
D) Throughput time

5. Which function does marketing play in a just-in-time (JIT) organization?

A) JIT marketing synchronizes product demand with assembly.
B) JIT marketing focuses on producer-driven quality.
C) JIT marketing simplifies inventory flow.
D) JIT marketing focuses on customer-driven quality.

Solutions: