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BICSI Registered Communications Distribution Designer - RCDD v15 Sample Questions:

1. An IT program manager is concerned that a program is not achieving its defined incremental benefits due to a lack of delivery by the business team. The IT team has several dependencies on the business team throughout the program. However the business team does not report to the IT program manager and only two business team resources with the appropriate skills are available to complete the required program tasks.
To address this issue, what should the IT program manager do next?

A) Review and clarify the business team's program roles and responsibilities determine the schedule impact on benefits Delivery direct the IT project manager to meet with the business team to ensure dependencies are understood and that the appropriate resources can be made available.
B) Modify the program milestone dates to include a larger contingency, determine the impact on the project implementation date, and update the benefits management plan
C) Escalate the lack of commitment by the business team to the program steering committee: hire a new project resource to complete the required tasks; update the program risk register to Include risk mitigation steps
D) Schedule a meeting with the business team to discuss transferring the two business team resources to the IT team, update the program risk register to include risk mitigation steps

2. An RFQ usually provides more detail than RFP in selection material such as

A) delivery date
B) color
C) mounting option
D) make

3. A company's marketing department Tails an internal compliance audit. To comply with the auditor's remediation plan the legal department mandates that a content management system (CMS) be implemented After initiating the program for CMS implementation the program manager discovers that the marketing department has already preselected which CMS technology will be implemented.
What should the program manager do to ensure the success of the program?

A) Host a kick-off meeting, request preliminary requirements from the marketing department, conduct a design session present the steering committee with a solution that meets the requirements: and meet with interested vendors
B) Initiate the program and begin a formal request for proposal (RFP) to validate the chosen solution and gam the confidence of the legal department
C) Ask a senior marketing executive to act as the program sponsor and participate on the steering committee: require steering committee representation from the IT legal, and other key departments, validate that the chosen solution meets the requirements
D) Meet with the vice president of purchasing to discuss the risks associated with preselecting a solution before the requirements have been gathered

4. In the last year, all program phase gate reviews received excellent feedback and exceeded stakeholder expectations recently, the customer decides that there is no need to continue phase gate reviews.
What should the program manager do next?

A) Replace program reviews with periodic communications of the program's status
B) Agree with the customer and Initiate change control procedures
C) Ask the stakeholders what they want and proceed with their recommendations
D) Continue periodic gate reviews to maintain program effectiveness for benefits realization

5. A new program is comprised of four component projects. The program manager must assign project managers to each of the tour projects. There are eight potential project managers to consider.
What should the program manager do before assigning the project managers?

A) Interview each project manager to determine their career aspirations
B) Determine budgetary constraints related to the project managers' salaries
C) Evaluate the project managers' skills and match them to the needs of the projects
D) Request performance feedback from the project managers' line managers

Solutions: