Microsoft 070-272 : Supporting Users and Troubleshooting Desktop Applications

  • Exam Code: 070-272
  • Exam Name: Supporting Users and Troubleshooting Desktop Applications
  • Updated: Sep 12, 2026
  • Q & A: 100 Questions and Answers

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Microsoft 070-272 Exam Syllabus Topics:

SectionWeightObjectives
Supporting Internet Explorer and Collaboration Applications20%- Troubleshooting web application issues
  • 1. Resolve browser compatibility problems
  • 2. Troubleshoot download and scripting issues
- Browser configuration
  • 1. Configure add-ons and connectivity
  • 2. Manage security and privacy settings
Troubleshooting Desktop Applications30%- Supporting end users
  • 1. Resolve printing and file-related issues
  • 2. Diagnose common application errors
- Application compatibility and maintenance
  • 1. Identify compatibility issues
  • 2. Apply updates and repairs
Supporting Microsoft Office Applications30%- Installing and configuring Office applications
  • 1. Manage user profiles and templates
  • 2. Configure application settings
- Troubleshooting Office applications
  • 1. Resolve startup and performance issues
  • 2. Repair installation and configuration problems
Supporting Outlook and Messaging20%- Troubleshooting messaging issues
  • 1. Resolve send and receive problems
  • 2. Troubleshoot mailbox and connectivity issues
- Configuring Outlook
  • 1. Configure accounts and data files
  • 2. Create and manage mail profiles

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