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Avaya Specialist - IP Office Implement & Support Elective Exam : 132-S-916.2 Sample Questions:

1. On the first day of service you are doing post-cut support for a Modular Messaging 3.1 for Exchange system that your associate installed. He indicated to you that all acceptance tests passed. Two users are complaining that their Message Waiting Indicator light does not work and that when they log on to their mailbox via the Telephone User Interface they have no messages. You have confirmed that you can leave each of them a message by calling their number from your mobile phone and leaving a message, and you see it arrive in Outlook. You ultimately fix the problems for both users, but surprisingly each one had a different solution.
Which two solutions did you use to fix the MWI and TUI problems? (Choose two.)

A) One user's mailbox was full and the Exchange administrator had Send Prohibit rules applied; when some messages were moved out of the Inbox it started working.
B) One user had an Outlook rule that moved voice messages out of the Inbox into a Voice Messages folder; when the rule was disabled the new messages caused the proper behavior.
C) One user had their Outlook set to deliver to Personal Folders; when this was set to deliver to the Inbox it started working.
D) One user was using Outlook Web Access to access messages; when he opened his mailbox with a supported version of Outlook the user reported it was fixed.

2. When installing Modular Messaging (MM) for Exchange on an Avaya S3400/S3500 server, which action is the most appropriate for the second Ethernet interface?

A) Disable the interface in Network Properties.
B) Assign the same IP address as the first Ethernet interface.
C) Configure the interface to use DHCP.
D) Assign a second IP address provided by the customer.

3. You are implementing a new Modular Messaging for Microsoft Exchange system for a customer with three Avaya Messaging Application Servers (MASs) connected to a single, large Microsoft Exchange Server. The customer enables offline storage for the Voice Mail Domain.
Which two statements are true about offline storage in this environment? (Choose two.)

A) Messages received by any MAS are stored in both the local spool folder on the MAS and in the path specified in VMSC.
B) The Voice Mail Domain should be configured for an offline storage location in the format \\servername\location or \\<ip address>\location.
C) The customer should allocate on the offline store approximately 10 GB of storage space per hour of message storage anticipated.
D) If a user calls a given MAS that has become disconnected from the customer's Ethernet they will not be able to retrieve any messages.

4. A customer asks for details of the number of outgoing calls made by the Modular Messaging (MM) system last week. How would you find this information?

A) Check the Outgoing call records in Port Monitor.
B) Look at the Windows Application Event log event 1531 "Daily Summary of Modular Messaging Software Statistics."
C) Use the Reporting tool and select Port Statistics.
D) Use the Operational History viewer and look for the outgoing call count.

5. When a user sends a fax from the Modular Messaging 3.1 for Exchange Telephone User
Interface, the prompts are requesting a country code, area code, and fax phone number.
What configuration makes Modular Messaging do this?

A) Modular Messaging always prompts for the full phone number.
B) The fax server network is doing least cost routing which requires the country code, area code, and fax phone number to determine which fax server should send the fax.
C) The user does not have a default fax number configured.
D) Canonical Addressing is enabled.

Solutions: