Oracle 1Z0-1034-21 : Oracle B2C Service Integration and Development 2021 Implementation Essentials

  • Exam Code: 1Z0-1034-21
  • Exam Name: Oracle B2C Service Integration and Development 2021 Implementation Essentials
  • Updated: Oct 11, 2026
  • Q & A: 56 Questions and Answers

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Oracle 1Z0-1034-21 Exam Syllabus Topics:

SectionObjectives
Topic 1: Deployment and Troubleshooting- Configuration lifecycle management
  • 1. Diagnostics and logging
    • 2. Migration between environments
      Topic 2: Integration Concepts- Integration approaches
      • 1. Outbound messaging and event-driven integration
        • 2. REST and SOAP web services
          • 3. Middleware and third-party integration patterns
            Topic 3: Development and Scripting- B2C Service scripting and APIs
            • 1. Client-side and server-side extensions
              • 2. RightNow Object Query Language (ROQL)
                • 3. Connect PHP / APIs usage concepts
                  Topic 4: Data Management and Customization- Data objects and schema customization
                  • 1. Data relationships and constraints
                    • 2. Custom objects and fields
                      - Business rules and automation
                      • 1. Workflows and business rules engine
                        • 2. Scripts and server-side logic
                          Topic 5: B2C Service Architecture and Fundamentals- Oracle B2C Service (Service Cloud) architecture overview
                          • 1. Core components and data model
                            • 2. Agent Desktop and administrative interfaces
                              Topic 6: Security and Access Control- Authentication and authorization
                              • 1. Roles and profiles
                                • 2. SSO and identity integration concepts

                                  Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

                                  Question #1

                                  Which three are functions of Object Designer?

                                  • A. ability to create menu-only objects
                                  • B. ability to create custom fields
                                  • C. ability to import data
                                  • D. ability to create system attributes
                                  • E. ability to create custom objects
                                  • F. ability to configure business rules for custom objects
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B,D,F  🗳️

                                  Question #2

                                  A developer is writing code on the Ask a Question page to redirect users to the login form if they are not already logged in. Which is the correct rn tag to implement this logic?
                                  A)

                                  B)

                                  C)

                                  D)

                                  E)

                                  • A. Option B
                                  • B. Option D
                                  • C. Option C
                                  • D. Option A
                                  • E. Option E
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

                                  Question #3

                                  Starting from Reference Implementation, your client wants to edit the look, feel, and function of the Answer Detail page. Specifically, the customer wants to add a global banner, remove the Answer Feedback widget, and alter the look and feel of the answer content.
                                  Which three files should you modify?

                                  • A. standard.php
                                  • B. AnswerFeedback.php
                                  • C. site.ess
                                  • D. AnswerFeedback.widget
                                  • E. standard.ess
                                  • F. site.php
                                  • G. detail.php
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,F,G  🗳️

                                  Question #4

                                  You want to filter the answers list page default answer report based on a value from the contact's session data, and you have been asked to not display certain answers to the end user in the report based on the contacts session data.
                                  Which approach is required to create this customization?

                                  • A. Create a custom report with a definition that filters based on the session data associated with the contact viewing the report. Then change the report ID used on the page widgets.
                                  • B. Create a custom report that has a filter that may be set from a custom model used by the pre_report_get hook. Then change the report ID used on the page widgets.
                                  • C. Create a custom widget that removes undesired entries from the page by examiningthe output HTML.
                                  • D. Create a custom advanced search widget that causes the report to be filtered based on the session data. Then the widget will filter on page load and have no user interface elements for the appliedfilter.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

                                  Question #5

                                  What are the two limitations of a Connect Web Service for SOAP (CWSS) request?

                                  • A. 100 ROQL statements per CRUD request
                                  • B. 100 objects per CRUD request
                                  • C. 1000 BATCH items per CRUD request
                                  • D. 20000 ROQL output rows per QueryCSV SOAP request
                                  • E. 1000 objects returned via aQueryObjects request
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C,E  🗳️

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