Avaya 3001 : Avaya IP Office Configuration and Maintenance Exam
- Exam Code: 3001
- Exam Name: Avaya IP Office Configuration and Maintenance Exam
- Updated: Oct 07, 2026
- Q & A: 84 Questions and Answers
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Avaya 3001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Networking & SCN | 15% | - IP Trunks and Media Path - DHCP, DNS and QoS Configuration - Small Community Networking (SCN) |
| Maintenance, Upgrades & Troubleshooting | 20% | - Software & Firmware Upgrades - Log Analysis and Diagnostics - Backup and Restore Procedures - Common Fault Diagnosis & Resolution |
| IP Office System Architecture & Hardware | 20% | - SD Card Management and File Structure - IP500v2 and IP500 Control Units - Licensing and Edition Types - Expansion Modules and Cards |
| System Configuration & IP Office Manager | 25% | - Short Codes and ARS Dial Plans - Trunk Configuration (Analog, ISDN, SIP) - User, Group and Extension Configuration - Installation and Initial Setup |
| Voice Messaging & Applications | 20% | - System Status & Monitoring Tools - VoiceMail Pro Installation & Setup - ContactStore Call Recording - Embedded Voicemail Configuration |
Avaya IP Office Configuration and Maintenance Sample Questions:
If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?
- A. Debug Manager on DTE port
- B. SSA Snapshot
- C. System Monitor with default filters
- D. System Monitor with ISDN L3 filter options enabled
Correct Answer: D 🗳️
A new customer reported an issue on their site in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones.
Based on the System Monitor traces shown in the exhibit, what is the problem?
- A. Embedded Voicemail is not running properly.
- B. You need to buy additional licenses.
- C. 20 packets missed means too many packets lost. IP Office stops the call proceeding.
- D. All cards may not be seated correctly.
Correct Answer: D 🗳️
A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has an existing Juniper VPN gateway for their remote workers and would like to provide hard telephones for their remote workers to login at home.
What is needed to accomplish this?
- A. VPN gateway for each remote worker
- B. modified 46vpnsettings.txt file
- C. 1616 IP Phone with VPN software
- D. modified 46xxsettings.scr file
Correct Answer: A 🗳️
In the exhibit, the IP Office configuration shows two licenses as being "Obsolete". What does this mean?
- A. The license requires a second temporary license be loaded to allow this license to be valid.
- B. The license is not needed on the installed release of the software.
- C. This is a temporary upgrade license.
- D. The license is the wrong license for the SD Card installed in the IP Office.
Correct Answer: B 🗳️
A customer is installing ContactStore 7.8 on a separate Windows server from the VoiceMail Pro Server. What must be set in the servers so that the recordings move from the voicemail server to the ContactStore server?
- A. VoiceMail Pro must be part of the domain.
- B. The registry key string containing the name of the share.
- C. IP Office must be in a SCN.
- D. The Workgroup name must be in each server.
Correct Answer: B 🗳️
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