Avaya 33160X : Avaya Workforce Engagement Support Certified Exam
- Exam Code: 33160X
- Exam Name: Avaya Workforce Engagement Support Certified Exam
- Updated: Oct 09, 2026
- Q & A: 71 Questions and Answers
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Avaya 33160X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting and Problem Resolution | 20% | - Log analysis and diagnostics - Resolution of common issues - System error identification |
| Topic 2: Architecture and Solution Overview | 20% | - Deployment models and requirements - System architecture and interfaces - Avaya Workforce Engagement components |
| Topic 3: Upgrade and Migration | 10% | - Migration procedures - Upgrade planning and prerequisites - Post-upgrade verification |
| Topic 4: Administration and Maintenance | 25% | - Backup and restore procedures - User and system management - Monitoring and routine maintenance |
| Topic 5: Installation and Configuration | 25% | - Software installation and setup - Pre-installation checks - Basic configuration and integration |
Avaya Workforce Engagement Support Certified Sample Questions:
Which account is used by the Avaya Workforce Engagement system to run the reporting service?
- A. SA
- B. DMSA
- C. MSA
- D. Local System
Correct Answer: C 🗳️
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In Avaya Workforce Engagement, which component monitors the managed servers for alarms and collects summary data?
- A. Enterprise Manager
- B. LoggerServerservice
- C. Dedicated network connection
- D. MDL database
Correct Answer: A 🗳️
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You are in the process of creating a new supervisor on the Framework server . you have created the user profile, but when you try to assign access rights, the "Edit Access Rights" button is greyed out. What is causing this problem?
- A. You have not created the profile as a supervisor
- B. You have not created the user name and password .
- C. You have not created a valid profile
- D. You have not created the profile as a manager
Correct Answer: A 🗳️
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During the migration process, which migration tool will set the start/stop mode for the services on the target and source systems as required?c
- A. Migration Mode tool
- B. Data Migration Discovery Tool
- C. WFO data Migration Tool form V15.1
- D. Migration DB Scripts.
Correct Answer: A 🗳️
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The customer decided to have the Avaya Delivery Dedicated integration with Multiple Device Registration
- A. It allows a dual recording solution
- B. It provides the same benefits of Avaya Delivery Dedicated Integration Service Observe
- C. There is not dedicated softphone allocated for recording
- D. In this scenario, which three statements about Multiple Registration are true? (Choose three)
- E. Only two observers can be present on the same call
- F. Each recording target requires a dedicated softphone
Correct Answer: A,B,F 🗳️
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