Cisco 642-427 : Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0)

  • Exam Code: 642-427
  • Exam Name: Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0)
  • Updated: Oct 07, 2026
  • Q & A: 301 Questions and Answers

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Cisco 642-427 Exam Syllabus Topics:

SectionObjectives
Quality of Service and Voice Quality- Latency, jitter, and packet loss analysis
- QoS verification and troubleshooting
- Voice quality diagnostics
Troubleshooting Methodology- Structured troubleshooting process
- Log and trace analysis
- Diagnostic tools and techniques
Cisco Unity and Voice Applications- Voicemail integration issues
- Messaging service troubleshooting
IP Phones and Endpoints- Firmware and endpoint connectivity issues
- Phone registration and provisioning
Media Resources- Transcoders and conference bridges
- Media Termination Points
- Music on Hold and annunciators
Voice Gateways and Trunks- SIP trunk troubleshooting
- PSTN connectivity issues
- MGCP gateway troubleshooting
- H.323 gateway troubleshooting
Cisco Unified Presence and Mobility- Mobility and extension mobility issues
- Presence service troubleshooting
Cisco Unified Communications Manager- Device registration problems
- Dial plan troubleshooting
- Call processing issues

Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

Question #1

Refer to the exhibit.

When calling 911, which gateway/route list is defined in the route pattern in Cisco Unified Communications Manager and used to route matched digits to the PSTN?

  • A. RouteListCdrc
  • B. BRANCH
  • C. standardLocalRG
  • D. nodeld = 1
  • E. SEP002290BA361B
  • F. LRG_RL
Reveal Solution  Discussion  0

Correct Answer: F  πŸ—³οΈ

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Question #2

Which command shows mismatched data across the Cisco Unified Communications Manager cluster?

  • A. utils dbreplication refresh
  • B. utils dbreplication status
  • C. utils dbreplication clusterreset show data
  • D. utils dbreplication repair
Reveal Solution  Discussion  0

Correct Answer: B  πŸ—³οΈ

Question #3

Which step do you take after you gather all the facts to troubleshoot poor audio quality?

  • A. Consider all the possibilities.
  • B. Observe the results.
  • C. Create an action plan.
  • D. Implement the solution.
Reveal Solution  Discussion  0

Correct Answer: A  πŸ—³οΈ

Question #4

In a SIP direct call setup, which message will be sent by the originating UAC to the UAS of the recipient?

  • A. ACK
  • B. INVITE
  • C. OK
  • D. RINGING
Reveal Solution  Discussion  0

Correct Answer: B  πŸ—³οΈ

Question #5

Refer to the exhibit.

All calls to 4565000 must be routed to the Cisco Unified Communications Manager server
10.10.10.100. All other 7-digit numbers that start with 456 must be routed to the third-party PBX.
Which change is needed to route calls to 4565000 to the Cisco Unified CM server 10.10.10.100 and route all other 7-digit numbers that start with 456 to the third-party PBX?

  • A. Remove prefix 456 from dial peer 1.
  • B. Change dial peer 1 to destination-pattern 456....
  • C. Change dial peer 2 to session target 10.10.10.100.
  • D. Change dial peer voice 1 pots to dial peer voice 100 pots.
Reveal Solution  Discussion  0

Correct Answer: B  πŸ—³οΈ

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