Microsoft 70-685 : Pro: Windows 7, Enterprise Desktop Support Technician
- Exam Code: 70-685
- Exam Name: Pro: Windows 7, Enterprise Desktop Support Technician
- Updated: Jul 16, 2026
- Q & A: 191 Questions and Answers
About Microsoft 70-685 Exam
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Salary of Microsoft Certified Desktop Support Technician Professional
The average Salary of a Microsoft Certified Desktop Support Technician
- India - 5762957 INR
- England - 62061 POUND
- United State - 76409 USD
- Europe - 70204 EURO
Reference: https://www.microsoft.com/en-us/learning/exam-70-685.aspx
What are the topics covered in Microsoft 70-685 Exam
Candidates must know the topics before they start of preparation. Because it will really help them in hitting the core. Our Microsoft 70-685 Exam exam dumps will include the following topics:
- Identifying cause of and resolving networking issues (20-25%)
- Managing and maintaining systems that run Windows 7 client (20-25%)
- Supporting mobile users (15-20%)
- Identifying cause of and resolving security issues (15-20%)
- Identifying cause of and resolving desktop application issues (20-25%)
Microsoft 70-685 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Identifying Cause of and Resolving Security Issues | 18% | - Manage Windows Firewall and security settings - Resolve update and antivirus issues - Troubleshoot User Account Control (UAC) and permissions |
| Topic 2: Identifying Cause of and Resolving Networking Issues | 23% | - Fix name resolution and DNS/DHCP issues - Troubleshoot enterprise logon and authentication issues - Resolve network connectivity and IP configuration problems |
| Topic 3: Supporting Mobile Users | 18% | - Configure and troubleshoot remote access - Support power management and mobile hardware - Manage offline files and synchronization |
| Topic 4: Identifying Cause of and Resolving Desktop Application Issues | 20% | - Manage application settings and permissions - Resolve software installation and compatibility issues - Troubleshoot application failures and crashes |
| Topic 5: Managing and Maintaining Systems That Run Windows 7 Client | 21% | - Manage system recovery and data protection - Troubleshoot system performance and stability - Resolve hardware and driver issues |
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