Salesforce BA-201 : Salesforce Certified Business Analyst
- Exam Code: BA-201
- Exam Name: Salesforce Certified Business Analyst
- Updated: Oct 10, 2026
- Q & A: 315 Questions and Answers
About Salesforce BA-201 Exam
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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| User Stories and Acceptance Criteria | 18% | - Define components of a well-formed user story - Manage and maintain user story documentation - Write clear, testable acceptance criteria |
| Development Support and User Acceptance | 12% | - Define and plan user acceptance testing - Evaluate test results and confirm solution meets requirements - Document lessons learned and feedback - Support development teams with clarification |
| Requirements Gathering and Management | 18% | - Document and maintain requirements in version control - Distinguish between scope, requirements, and user stories - Engage stakeholders to elicit, validate, and prioritize requirements |
| Customer Discovery | 17% | - Understand role of Business Analyst in implementation lifecycle - Identify business goals, strategies, and challenges - Assess current state of Salesforce usage - Analyze environment and identify constraints/opportunities - Align Salesforce capabilities with business needs |
| Business Process Mapping and Optimization | 12% | - Map existing business processes - Validate process designs with stakeholders - Design optimized processes aligned with Salesforce - Identify improvement opportunities |
| Collaboration with Stakeholders | 23% | - Select appropriate communication and analysis techniques - Identify stakeholders and build effective relationships - Bridge gaps between business and technical teams - Plan discovery activities based on stakeholder groups |
Salesforce Certified Business Analyst Sample Questions:
The quality assurance (QA) team at Cloud Kicks is reviewing user stones to write test scripts. The QA team is having difficulty with a specific story where a modification to an existing flow is needed for a custom object.
The QA team is unable to discern what needs to be tested as a result of the updated flow.
What should the business analyst review and revise to provide more clarity to the QA team?
- A. The acceptance criteria of the user story
- B. The who, what, and why of the user story
- C. The definition of done of the user story
Correct Answer: A 🗳️
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The product development team at Northern Trail Outfitters is creating a process within Salesforce to onboard new retail employees. The business analyst (BA) creates a current state process map by interviewing a few members of the onboarding team using email questionnaires. After presenting the process map to the entire onboarding team, the BA receives feedback that it is incorrect.
What should the BA do to provide the product development team with more accurate information about the onboarding team's process?
- A. Conduct individual interviews with each team member to gather more information about the existing onboarding process.
- B. Review survey feedback again to better understand pain points in the existing onboarding process.
- C. Meet with key project stakeholders in a live workshop to build consensus on the current and desired onboarding processes.
Correct Answer: C 🗳️
The business analyst (BA) working with the contract renewal team at Cloud kicks has mapped out is current renewal process, the BA has noted where representatives are inputting contract information from PDF document which is introducing errors an inaccurate date into Salesforce.
Which type of inefficiency is happening during this step in the process?
- A. Avoidance
- B. Manual effort
- C. Duplication
Correct Answer: B 🗳️
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Universal Containers just rolled out a new sales methodology and process. A month after the initial training, the manager has noticed some reps have a large number of overdue tasks. The manager is unsure if it's a learning curve or a system issue and has asked the business analyst (BA) to determine the cause and recommend a solution.
Which method should the BA use to start collecting data?
- A. Brainstorming and prototyping
- B. focus groups and workshops
- C. Observation and interviewing
Correct Answer: C 🗳️
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Cloud Kicks Is conducting sprint planning for an Experience Cloud user portal project. The focus for this sprint Is on the minimum viable product.
Which requirement should the business analyst prioritize?
- A. Items chat are user-friendly features
- B. Items requested by the majority of users
- C. Items that are crucial to the business
Correct Answer: C 🗳️
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