Peoplecert CMS7 : ITIL V3 Foundation
- Exam Code: CMS7
- Exam Name: ITIL V3 Foundation
- Updated: Aug 08, 2026
- Q & A: 370 Questions and Answers
About Peoplecert CMS7 Exam
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Peoplecert CMS7 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Management as a Practice | 15% | - Stakeholders and Value Creation - Governance and Best Practice - Concept of Service and Service Management |
| Topic 2: Technology and Architecture | 5% | - Architectural Considerations - Enabling Technology |
| Topic 3: Functions and Roles | 10% | - IT Operations Management - Technical Management - Application Management - Service Desk - Key Roles |
| Topic 4: Generic Concepts and Definitions | 10% | - Key Terminology - Service Level Agreements - Service Assets and Configuration |
| Topic 5: Selected ITIL Processes | 25% | - Release and Deployment Management - Incident Management - Change Management - Service Level Management - Service Asset and Configuration Management - Problem Management |
| Topic 6: Key Principles and Models | 15% | - Deming Cycle - Process Model - Governance Model - Service Portfolio |
| Topic 7: ITIL Service Lifecycle | 20% | - Service Transition - Continual Service Improvement - Service Operation - Service Strategy - Service Design |
Peoplecert ITIL V3 Foundation Sample Questions:
1. Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?
A) Event Management
B) Change Management
C) Service Level Management
D) Problem Management
2. Which of the following are managed by facilities management?Hardware within a data centre or computer room Applications Power and cooling equipment Recovery sites
A) 1, 2 and 3 only
B) All of the above
C) 1 and 3 only
D) 1, 3 and 4 only
3. Which of the following would be defined as part of every process?
1.Roles
2.Activities
3.Functions
4.Responsibilities
A) All of the above
B) 1 and 3 only
C) 2 and 4 only
D) 1, 2 and 4 only
4. Which of the following is an example of self-help capabilities?
A) Menu-driven range of facilities used to access service requests
B) A software update downloaded automatically to all laptops in an organization
C) Calls to the service desk to register standard changes
D) Software to allow programmers to debug code
5. Which of the following might be used to manage an Incident?
1.Incident Model
2.Known Error Record
A) 2 only
B) Neither of the above
C) 1 only
D) Both of the above
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: D |
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