SAP C_C4HCX : SAP Certified - Solution Architect - SAP Customer Experience

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SAP C_C4HCX Exam Syllabus Topics:

SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

1. Which routing rules for tickets or cases are offered by SAP Service Cloud?
Note: There are 2 correct answers to this question.

A) To an outbound channel
B) To a team
C) To a queue
D) To an employee

2. What features does SAP API Management offer?
Note: There are 2 correct answers to this question.

A) Exposing data with external ecosystems to generate new revenue streams (data as a service)
B) Providing comprehensive analytics capabilities to understand the various patterns of API consumption
C) Enabling seamless extensibility through an open event-based message exchange platform (event-driven architecture)
D) Implementing new code-based APIs to various back ends (SAP cloud/on premise, third party)

3. You want to implement a side-by-side extension for an SAP solution. To access the business objects in the SAP solution, you are exploring the application programming interfaces (APIs).
Which of the following are possible operations to use in the API?
Note: There are 2 correct answers to this question.

A) Get
B) Validate
C) Create
D) Close

4. Which of the following best describes Tactics in SAP Emarsys Customer Engagement?

A) Tactics are predefined segmentation rules.
B) Tactics are pre-built automation programs designed to achieve a specific goal.
C) Tactics are spend management marketing plans.
D) Tactics are KPIs available in Smart Insight dashboards.

5. Which objects are enabled for MS Teams integration in SAP Sales Cloud?
Note: There are 3 correct answers to this question.

A) Leads
B) Opportunities
C) Contracts
D) Sales Orders
E) Sales Quotes

Solutions: