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HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about the value proposition for Small and Medium Business Services?

A) Small and medium business customers have strong IT capabilities and do not need extra services
B) HP Contractual services are not available to small and medium business customers.
C) HP Care Pack Services are useful only for small and medium business customers with big IT staff
D) HP Care Pack Services can assist in the installation of customers' HP hardware, help to quickly solve problems as they arise, and control costs

2. Which statement is true about Service Lines?

A) R4 Commercial support is only available to Small and Medium Business (SMB).
B) MG support covers all business levels for Printing Systems.
C) All Printer Services lines are available for consumers who buy contractual services
D) The MG computer support line is available for consumers

3. What is the benefit offered by the Data Protection service?

A) Detects viruses with remote support.
B) Remotely deletes data from your device in event of theft
C) Encrypts data making it safe from hackers.
D) Keeps a backup of data in the cloud

4. Which statement is true about the worldwide services market?

A) Customers are still brand conscious and do not pay much attention to the experience they get from devices.
B) Corporate, Enterprise, and Public Sector companies are trying to reduce services expenditure by increasing hardware refreshes
C) Most companies are looking for advice that gives them no downtime, business support, and a stable hardware platform.
D) The services market is very competitive with low annual growth

5. Which option is available in Deployment Services?

A) Consulting and Project Management
B) Assets Tagging
C) Warranty Extensions
D) Maintenance Kit Replacement

Solutions: