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Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. A service provider wants to separate records for problems under investigation and for known errors. Which software tools will help to achieve this?

A) Knowledge management loots
B) Monitoring and event management tools
C) Workflow management and collaboration tools
D) Service configuration management tools

2. What characteristic of communication channels can be supported by pre-population of relevant user data?

A) Availability
B) Contextual intelligence
C) Familiarity
D) Usability

3. Why is the monitoring provided by default for a configuration item not always right for a specific organization?

A) Because many components do not come with default monitoring capability
B) Because it does not ensure that the component is operating optimally
C) Because it does not assist operations staff in managing the object
D) Because it does not ensure that value is being created for the organization

4. What competency is the MOST important when performing the activity 'event logging'?

A) Methods and techniques expert
B) Technical expert
C) Leader
D) Coordinator/communicator

5. Which specific skill is required by a service desk manager when performance the activity `defining the objectives of monitoring?

A) Expertise in automation
B) Expertise in monitoring tools
C) Understanding service value for stakeholders
D) Knowledge of the event logging procedures

Solutions: