Apple SVC-16A : Apple Service Fundamentals
- Exam Code: SVC-16A
- Exam Name: Apple Service Fundamentals
- Updated: Oct 30, 2026
- Q & A: 60 Questions and Answers
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Reference: https://support.apple.com/en-us/HT205737
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Apple SVC-16A Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service and Documentation | 20% | - Proper documentation and reporting - Parts management and warranty policies - Using Apple service manuals and resources |
| Topic 2: Safety | 20% | - Electrical and mechanical safety - Tool and equipment safety - Battery handling and safety guidelines |
| Topic 3: Customer Experience | 20% | - Service process and support workflow - Communication and professional conduct - Understanding customer expectations |
| Topic 4: ESD Precautions | 20% | - ESD-safe work environment - Electrostatic discharge principles - Proper grounding and protection |
| Topic 5: Basic Troubleshooting | 20% | - iOS, iPadOS, and macOS fundamentals - Hardware and software issue identification - Systematic troubleshooting methodology - Networking and connectivity basics |
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