Avaya Aura® Core Components Support Certified : 72201X

  • Exam Code: 72201X
  • Exam Name: Avaya Aura® Core Components Support Certified Exam
  • Updated: Aug 22, 2026
  • Q & A: 96 Questions and Answers

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Avaya 72201X Exam Syllabus Topics:

SectionWeightObjectives
Troubleshooting Avaya Aura Core Components25%-30%- Support Operations
  • 1. Issue Escalation Procedures
  • 2. Root Cause Analysis
  • 3. Fault Isolation Techniques
  • 4. Service Restoration
Maintenance and Support Best Practices5%-10%- Operational Tasks
  • 1. Backup and Recovery Concepts
  • 2. Support Documentation
  • 3. System Health Checks
  • 4. Software Update Verification
Voice Networking Fundamentals10%-15%- Protocols and Standards
  • 1. Media and Signaling Flows
  • 2. SIP Fundamentals
  • 3. VoIP Concepts
  • 4. Network Components
Avaya Aura Core Architecture20%-25%- Core Components Overview
  • 1. System Manager
  • 2. Session Manager
  • 3. Device Services
  • 4. Communication Manager
  • 5. Media Server
Call Flow Analysis15%-20%- Call Processing
  • 1. Media Path Troubleshooting
  • 2. Endpoint Registration
  • 3. Session Routing
  • 4. SIP Call Flows
System Monitoring and Diagnostic Tools20%-25%- Troubleshooting Utilities
  • 1. Performance Monitoring
  • 2. Network Trace Tools
  • 3. System Status Verification
  • 4. Log Collection and Analysis

Avaya Aura® Core Components Support Certified Sample Questions:

1. In addition to System Parameters IP options in Communication Manager, System Manager SIP User Communication Profile (remote worker settings), and Media Server (AAMS) Public Network settings, which other area may require troubleshooting for a remote worker connected to a public network, over an office worker connected to the corporate private network?

A) Firewall rules on the remote worker's device
B) Media Server (AAMS) Private Network settings
C) System Parameters sip options in Communication Manager
D) SIP User Profiles in System Manager
E) Session Border Controller configuration


2. Which two methods are used to obtain Avaya Aura Communication Manager (CM) software version information? (Choose two.)

A) In Linux, issue the software version show.command.
B) In CM SAT, issue the display software version. command.
C) In Avaya Aura System Manager (SMGR), navigate to Services > Inventory > Managed Elements.
D) In CM SMI, navigate to Administration > Server Maintenance > Server > Software Version.
E) In Linux, issue the swversion. command.
F) In CM SAT, issue the list software version. command.


3. When a 96xx telephone with SIP firmware boots up, it goes through a number of steps. These steps include:
Phone Registration.
Download PPM.
Obtain IP Address and Utility Server address from DHCP Server.
Check if firmware upgrade is required and download 46xxsettings.txt file.
Send Subscribe (avaya-cm-feature-status) to Avaya Aura Communication Manager (CM) via Avaya Aura Session Manager (SM).
What is the correct sequence of these steps?

A) 4, 3, 1, 2, 5
B) 5, 3, 1, 2, 4
C) 3, 4, 2, 1, 5
D) 3, 5, 1, 2, 4
E) 3, 1, 5, 1, 2
F) 3, 4, 1, 5, 2


4. Ignoring Presence, how many event packages does an AST endpoint need to subscribe to be fully functional in a non-IMS environment?

A) 7
B) 1
C) 3
D) 12
E) 16


5. How can an inactive SM100 be reset?

A) Restart Services on the Avaya Session Border Controller for Enterprise (SBCE).
B) Click the 'Reset' button on the Security Module Status page in Avaya Aura System Manager (SMGR).
C) Run the reboot SM100 command from RHEL Command Line Interface of Avaya Aura System Manager (SMGR).
D) Click the repair button on the Replication page with the affected Avaya Aura Session Manager (SM) selected.
E) Use the SMGR web interface to reset the SM100 by navigating to Services > Security > Security Module.
F) Run the resetSM100 command from RHEL Command Line Interface of Avaya Aura Session Manager (SM)


Solutions:

Question # 1
Answer: E
Question # 2
Answer: D,E
Question # 3
Answer: F
Question # 4
Answer: A
Question # 5
Answer: E

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