The KPI Institute Certified KPI Professional : C-KPIP

  • Exam Code: C-KPIP
  • Exam Name: Certified KPI Professional Exam
  • Updated: Aug 17, 2026
  • Q & A: 77 Questions and Answers

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The KPI Institute C-KPIP Exam Syllabus Topics:

SectionObjectives
KPI Measurement- KPI report
- Data gathering communication
- Change log
KPI Typology- Efficiency vs effectiveness KPIs
- Qualitative vs quantitative KPIs
- Leading vs lagging KPIs
Data Gathering- KPI activation tools
- Communication with data custodians
- Data quality dimensions
- Community of Practice
- KPI reporting data sources
- Guidelines to improving
- KPI activation techniques
Working with Targets- KPI documentation processes
- Challenges in working with targets
- Negative behaviors when setting
- Targets in practice
KPIs in Context- KPIs cascaded to functional area
- KPI selection for industry
Data Visualization- Best practices in scorecard design
- Usability in terms of visual design
- Best practices in dashboard design
- Guidelines to design efficient templates
- Scorecard and dashboard examples
The World of KPIs- Organizational levels
- The value added by KPIs
- Governance
- Challenges in performance measurement
- KPIs concept map
KPI Project Coordination- The business case for KPI implementation
- Primary and secondary data sources
- KPI project plan
- KPI workshop briefing pack
KPI Selection- KPI selection for organizational scorecard
- KPI selection sources
- KPI selection techniques
KPI Documentation- KPI documentation form functions
- Organizational KPI libraries development
- KPI documentation form design
- Weights and Indexes
- KPI documentation process
KPI Selection at Operational Level- Operational dashboard
- Department scorecard
KPI Taxonomy- KPI DNA map
- KPI use case scenarios
- Interdisciplinary systemic worldview
Understanding KPIs- KPI lifecycle
- KPI related terminology
- SMART objectives decomposed

The KPI Institute Certified KPI Professional Sample Questions:

1. Which start target would you propose for "Training hours per year per employee (#)", tracked at organizational level?

A) 240
B) 4
C) 180
D) 24


2. Which start target would you propose for "Net Promoter Score (NPS) (%)", tracked at organizational level?

A) 1
B) This is not a KPI
C) 100
D) #10


3. Which of the following KPIs measures customer advocacy?

A) Net Promoter Score (NPS) (%)
B) Cross-sell (%)
C) All the answers
D) Complaints (#)


4. Which of the statements represents an objective?

A) Quality assurance
B) Feedback system implementation
C) Active running projects
D) Nurture a learning environment that fosters creativity and innovation


5. How often should KPIs be modified?

A) Once a month
B) Once a year
C) As often as required by strategy / operational changes
D) Once a quarter


Solutions:

Question # 1
Answer: D
Question # 2
Answer: A
Question # 3
Answer: A
Question # 4
Answer: D
Question # 5
Answer: C

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