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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Deployment & Troubleshooting | 5% | - Deployment Process - Performance Optimization - Logging and Debugging |
| Topic 2: Agent Desktop & Console Extensions | 15% | - Console Customization - Desktop Add-ins using .NET - Agent Scripting and Workflows |
| Topic 3: Oracle B2C Service Architecture & Data Model | 20% | - Custom Objects and Fields - RightNow Object Query Language (ROQL) - Data Access and Security Model - Connect Common Object Model (CCOM) |
| Topic 4: Integration APIs | 25% | - Authentication and Security - Connect Web Services for SOAP - Connect for PHP - Connect REST API |
| Topic 5: Customer Portal Customization | 35% | - Portal Framework and Deployment - Custom Widget Development - Models, Controllers and JavaScript - Look and Feel Customization - Standard and Syndicated Widgets |
Question 1
A developer is creating a knowledgebase search in the customer portal- Which developer include in the code to suggest search by products and categories?widget must the
A. <rn: ! widget path= ="search/BasicKoywordSearch" />
B. <rn: widget path="input/BasicSmartAssistant" />
C. <rn: widget path= :"knowledgebase/SearchSuggeationfl" />
D. <rn: ;widget path- ^'diacuasian/HolatedKnowledgobaaoAnawera" />
E. <rn: :widget path= :"Seacch/ProductCatalog3BarchFilter" />
F. <rn: ! widgt path= :"3earch/ProductGatogorySearchFilter" />
Question 2
Which is the correct way to update the primary email address of a contact in Oracle B2C Service with the ID =
8007000 and the email [email protected]?
A)
B)
C)
D)
E)
A. Option B
B. Option D
C. Option C
D. Option A
E. Option E
Question 3
In a Agent Desktop Add-In, which is the correct syntax to get the contact record of the current contact worksoace?
A)
B)
C)
D)
E)
A. Option B
B. Option D
C. Option C
D. Option A
E. Option E
Question 4
The following C#.Net code is used during a chaining operation on an incident (some called methods are not shown).
A. The suppressExternaiEvents option must always be set to true.
B. Chaining with generic objects is not supported when using standard objects.
C. The suppressRules option must always be set to true when chaining generic objects.
D. The idspecified attribute of the ChainSourceld object should be true,
Question 5
A developer wants to check all the widgets that are present on the home page of the customer portal. Which steps must be followed to initiate Widget Inspector?
A. On the customer portal admin dashboard, click Widget Inspector to go to the customer portal and press
"Alt + I."
B. Use a WebDav tool to go into FileManager. Open the home.php file to check all the widget rn tags.
C. On the home page of the customer portal, press "Alt + I" to initiate Widget Inspector.
D. On the customer portal admin dashboard, go to Widget Info to find where the widget has been used on the customer portal pages.
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: D |
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