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Salesforce Certified Platform User Experience Designer Sample Questions:

1. Cloud Kicks' digital support representatives have different needs and requirements for Knowledge articles than customers. Customers need to see:
* Some Knowledge articles, not all
* Articles organized in different categories
* Different fields than support representatives
Which consideration should be made when determining how to present Knowledge articles to each audience?

A) Topics within a customer site must be organized the same as internal data categories.
B) Page layouts or permissions can display only the fields needed for each audience.
C) Separate articles should be written for each audience, with only relevant information.

2. Cloud Kicks (CK) is going to launch a new Salesforce process for itsCustomer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.
Which three Salesforce tools should be used to track and measure the adoption of the new process?
Choose 3 answers

A) Visualforce App
B) User Engagement Dashboard and Report
C) Salesforce Surveys for user Satisfaction
D) Chatter polls
E) Custom Permission Sets

3. What should a UX Designer use to design responsively within the Salesforce Lightning Design System (SLDS)?

A) JavaScript
B) Grid System
C) Lattice System
D) Material Design

4. A UX Designer wants to understand the mental model of employees who have requested a new internal community, The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable architecture.
Which technique should be used?

A) User Test
B) Tree Testing
C) Card Sorting
D) Cognitive Walkthrough

5. Cloud Kicks wants its users to know when a new feature is enabled or available with a short video explaining the new feature.
What should be recommended?

A) Lightning Path component
B) Docked prompt using In-App Guidance
C) Utility bar with embedded video
D) Custom video component

Solutions: