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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. What information is required to generate an Avaya Contact Center Control Manager (ACCCM) license file?

A) the MAC address of the ACCCM server
B) the server type and model number
C) the Windows 2008R2Enterprise Product Key
D) the TP address of the ACCCM server

2. Avaya Contact Center Control Manager (ACCCM) users have a relationship with the ACCCM organization chart hierarchy. What is the ACCCM organization chart hierarchy?

A) Site, Location, Department, Team
B) Site, Virtual Site,Virtual Group
C) Site, Department,Team
D) Site, Department, Team, Virtual Site, Virtual Group

3. A customer has deployed an Avaya Contact Center Control Manager (ACCCM) solution with the following component:
* Avaya Call Management System (CMS)
* Communication Manager (CM)
* Avaya Aura Contact Center (AACC) server
* Avaya IQ
Which component requires ACCCM to have a Solaris account for integration?

A) CM
B) Avaya IQ
C) AvayaCMS
D) AACC

4. A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with Avaya Voice Portal (AVP) integration. Which installation requirement stores all that configuration of the AVP Connector?

A) Voice Portal Postgres Database
B) Voice Portal Configuration Database
C) Voice Portal Connector
D) Microsoft MVC

5. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. They would like to give their agents the ability to change their skill assignments without breaking the user permission level. How would you best match the key capabilities that the customer requires?

A) Assign agentsinto ACCCM virtual groups.
B) Assign agentsinto an extension group.
C) Assign agents into organization chart teams.
D) Allow agents to change their skill assignments.

Solutions: