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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A company has an Avaya Contact Center Control Manager (ACCCM) solution. The administrator created a now user account, but the new user is unable to login into ACCCM.
The password has been verified and is correct. What is a cause of this problem?

A) The Extension Number in the User Form is invalid.
B) The userhas no ACCCM Role assigned.
C) Theuserhas noCommunication Manager (CM) Role assigned.
D) The Provisioning Server is slopped.

2. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution.
They would like to install a single ACCCM server that also runs the database.
Which installation component is required to meet the customer's needs?

A) .NETFramework4.0
B) Microsoft Silverlight3.0
C) SQLServer2008 R2Express
D) Microsoft MVC

3. What arc three advantages of the Audit Server? (Choose three.)

A) the ability to rollback the CM administration
B) the ability to schedule delayed saves during maintenance hours
C) unlimited database entries
D) abilitytoprovide a Security Firewall to Avaya Contact Center Control Manager (ACCCM)
E) the ability to restart the License, Provisioning, and Synchronizer services in Windowsin event of afailure
F) auditing to a single field level

4. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?

A) The administrator must first find the user in the Userstab to access the Visual Phone button.
B) Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.
C) The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.
D) The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.

5. You are planning a custom Avaya Contact Center Control Manager (ACCCM) installation.
The customer wants to use a remote SQL Server for the ACCCM database. You need to make sure that you can access the server with a standard SQL authentication before you move to the next step. Which statement describes how to test communications with the remote SQL server?

A) Use the ODBC connector on Windows to verify communication.
B) Run Windows netdiagtest.
C) Use the Ping command to test connectivity.
D) Run Windows Dcdiag.exe tool.

Solutions: