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Salesforce Certified B2C Solution Architect Sample Questions:

1. Northern Trail Outfitters (NTO) operates its website on B2C Commerce. NTO recently decided to update its Customer Service from a bespoke solution to Service Cloud.
NTO currently has around two million customer records in its B2C Commerce database that need to be migrated into Service Cloud.
What should a Solution Architect recommend to export all the customer data from B2C Commerce and import into Service Cloud without additional development7

A) Export the data using Business Manager, and import it into Salesforce using the Data Import Wizard.
B) Export the data using B2C Commerce APIs, and import it into Salesforce using Data Loader.
C) Export the data using B2C Commerce APIs, and import it into Salesforce using Data Import Wizard.
D) Export the data using Business Manager, and import it into Salesforce using Data Loader.

2. A salesperson needs to know which subscription a customer has subscribed to or unsubscribed from when reviewing their account in Sales Cloud. However, Marketing Cloud needs to honor the unsubscribe action when it sends out emails.
Which two steps should a Solution Architect take to meet these requirements?
Choose 2 answers

A) Implement the Marketing Cloud Connector to ensure the unsubscribe data is synced from Sales Cloud.
B) Create a Journey activity to update the records in Sales Cloud.
C) Create a custom preference center that updates the records in Sales Cloud.
D) Use the out-of-the-box preference center in Marketing Cloud.

3. Northern Trail Outfitters (NTO) exported all the Account records from Salesforce and used a data transformation tool to clean up values in the phone field using a standardized format. The export file has more than 2 million records. During previous data loads for similar updates on the Account object, NTO did not experience any issues with row lock.
Which feature of Data Loader should be used to load this data back into Salesforce faster?

A) REST API
B) SOAP API
C) Bulk API
D) Bulk API Serial Mode

4. As part of a digital transformation initiative. Universal Containers (UC) wants to start a new project to implement Salesforce Platform, Marketing Cloud, and B2C Commerce. They have mapped the requirements and captured the user stories, including non-functional requirements. Almost all requirements touch all three clouds.
UC wants to go-live with all functionality in three years, but the executive team would like to see the benefits and return on investment sooner than that.
What should the Solution Architect recommend in order to align with the executive team's request7

A) Go-live with Sales and Service cloud functionality first, followed by Marketing Cloud, and then B2C Commerce.
B) Build and test the functionality across all clouds at once and deploy to production at the end of the three years.
C) A multi-phased approach with functionality across all clouds delivered to production in each phase.
D) Reduce the overall timeline by removing most non-functional requirements around reliability and performance.

5. A multi-brand company uses 82C Commerce, Service Cloud, and Marketing Cloud and wants to deliver integrated customer experiences across these Salesforce products, The company has one B2C Commerce realm Serving two storefronts, a Salesforce ora, and a Marketing Cloud Instance. None of these Salesforce Clouds are integrated. The company wants to know which Salesforce products require custom integration for this multi-cloud architecture.
Which two considerations should a Solution Architect provide to answer the company's question?
Choose 2 answers

A) An integration must be developed between B2C Commerce and Marketing Cloud to enable Marketing Cloud REST APT access from B2C Commerce.
B) An integration must be developed between Service Cloud and Marketing Cloud to enable Marketing Cloud REST API access from Service Cloud.
C) An integration must be developed between 82C Commerce and Service Cloud to enable the synchronization of customer profiles and unlock REST API access between the two products.
D) An integration between Service Cloud and B2C Commerce is not necessary, as these clouds are natively integrated and both products are built on the Salesforce Platform.

Solutions: