Latest Peoplecert CASM PDF and Dumps (2025) Free Exam Questions Answers
Pass Your PeopleCert DevOps CASM Exam on Jun 25, 2025 with 42 Questions
NEW QUESTION # 18
Which of the following is a benefit of Agile Service Management?
- A. Meet customer requirements faster and more accurately
- B. All of the above
- C. Improve the velocity of process improvement teams
- D. Overcome constraints in process workflows
Answer: B
Explanation:
Agile Service Management delivers numerous benefits by combining Agile principles with service management.
A . Correct. Agile Service Management overcomes workflow constraints by improving flexibility and adaptability.
B . Correct. Agile ensures faster delivery of services that meet customer needs.
C . Correct. Agile fosters incremental improvements, increasing the velocity of process improvement teams.
D . Correct. All of the above are true benefits of Agile Service Management.
Reference:
Benefits of Agile Service Management in ITSM frameworks like ITIL.
NEW QUESTION # 19
Which of the following would NOT help sustain improvements?
- A. Communicate successes, failures, and lessons learned
- B. Provide ongoing training to existing employees
- C. Solicit feedback when changes are made
- D. Increase the velocity of Teams
Answer: D
Explanation:
Sustaining improvements in Agile Service Management requires fostering a culture of learning, feedback, and collaboration. Simply increasing the velocity of teams does not inherently sustain improvements and can sometimes lead to burnout if not managed properly.
A . Incorrect. Ongoing training equips employees with the skills needed to adapt to changes, which sustains improvements.
B . Correct. While increasing velocity is desirable, it does not directly sustain improvements and may have negative impacts without adequate support.
C . Incorrect. Sharing successes and lessons learned builds a culture of continuous improvement.
D . Incorrect. Soliciting feedback ensures that changes remain relevant and effective, a key factor in sustaining improvements.
Reference:
ITIL 4: Continuous Improvement principles.
Scrum and Agile: Importance of sustainable delivery practices.
NEW QUESTION # 20
What is a value stream?
- A. All the activities from a customer request to a delivered product or service
- B. Enables the ability to do something when and how it is needed or desired
- C. The importance, worth, or usefulness of an IT service
- D. A set of activities that flow from the start of development to software deployment
Answer: A
Explanation:
A value stream is a series of steps or activities that an organization undertakes to deliver value to a customer, starting from the initial request to the final delivery of a product or service. It represents the end-to-end flow of value and includes all tasks necessary for the creation and delivery of the product or service, regardless of whether they are performed by development teams, operations, or other departments.
Option Analysis:
A . Incorrect. While agility involves doing something as and when needed, this doesn't define a value stream.
B . Partially correct but too narrow. A value stream encompasses more than just development and deployment; it includes all activities related to delivering customer value.
C . Correct. This encapsulates the end-to-end activities from customer request to delivery, which aligns with the value stream concept in Lean and Agile practices.
D . Incorrect. This defines "value" in IT services, not the concept of a value stream.
Reference:
Lean Thinking by James P. Womack and Daniel T. Jones
SAFe Framework: Understanding Value Streams
ITIL 4: Managing Professional - High-Velocity IT, which includes value streams as part of ITSM evolution.
NEW QUESTION # 21
How does the Agile Service Manager serve the organization?
- A. By focusing on outcomes over artifacts
- B. It does not serve the organization; it serves the Team
- C. By helping to improve the overall agility of the organization
- D. By ensuring the Team is customer-focused
Answer: C
Explanation:
The Agile Service Manager serves the organization by fostering agility and improving the ability to respond to change effectively.
A . Correct. The Agile Service Manager's role includes driving organizational agility by aligning processes and practices with Agile principles.
B . Incorrect. While Agile values outcomes over artifacts, this is a broader principle, not the primary focus of the Agile Service Manager's service to the organization.
C . Incorrect. Ensuring customer focus is more specific to the team and Product Owner roles.
D . Incorrect. The Agile Service Manager serves both the team and the broader organization by aligning efforts with strategic goals.
Reference:
ITIL 4: Agile Service Management as part of organizational agility.
SAFe Framework: Role of leaders in promoting enterprise agility.
NEW QUESTION # 22
Who should select the automation tools to do a job?
- A. Site Reliability Engineer
- B. Agile Practice Owner
- C. Those with the most knowledge of the job
- D. The Agile Service Management Team
Answer: C
Explanation:
The selection of automation tools should be made by those with deep knowledge of the job, as they understand the specific requirements and nuances of the task.
A . Incorrect. The Agile Service Management Team supports automation efforts but may not have the technical expertise to select specific tools.
B . Incorrect. The Agile Practice Owner ensures alignment with goals but does not typically choose tools.
C . Correct. Those familiar with the job requirements are best suited to select the appropriate tools.
D . Incorrect. While Site Reliability Engineers may contribute, they are not the only ones qualified to select tools.
Reference:
DevOps practices: Collaborative tool selection.
ITIL 4: Importance of domain expertise in automation decisions.
NEW QUESTION # 23
At which event does the Team typically discuss their velocity and capacity?
- A. Sprint Retrospective
- B. Sprint Review
- C. Process Startup
- D. Practice Planning
Answer: D
Explanation:
The Practice Planning (or Sprint Planning in Scrum) event involves evaluating the team's velocity (historical delivery rate) and capacity (available resources) to determine what work can be committed to during the upcoming iteration.
A . Incorrect. The Sprint Review focuses on inspecting the increment and updating the backlog, not discussing velocity or capacity.
B . Incorrect. The Sprint Retrospective evaluates team performance but does not plan future work.
C . Correct. Velocity and capacity discussions occur during Practice/Sprint Planning to ensure realistic commitments.
D . Incorrect. The Process Startup (Daily Scrum equivalent) is a short status meeting and does not focus on capacity or velocity.
Reference:
Scrum Guide 2020: Sprint Planning.
NEW QUESTION # 24
Which event marks the beginning of a Sprint in Scrum?
- A. Sprint Start
- B. Daily Scrum
- C. Sprint Planning
- D. Sprint Review
Answer: C
Explanation:
In Scrum, Sprint Planning is the event where the team collaborates to define the Sprint Goal and decide which items from the Product Backlog will be worked on during the Sprint. This marks the formal beginning of the Sprint.
A . Correct. Sprint Planning kicks off the Sprint by setting its goals and scope.
B . Incorrect. "Sprint Start" is not an official Scrum term.
C . Incorrect. Sprint Review happens at the end of the Sprint to inspect the increment.
D . Incorrect. The Daily Scrum occurs every day during the Sprint but does not mark its start.
Reference:
Scrum Guide 2020: Sprint Planning
NEW QUESTION # 25
What is the starting point when designing an Agile process?
- A. Understand the practice's vision and goal
- B. Getting the right stakeholders engaged
- C. Understand the service management architecture
- D. Understand who your customers are and what they value
Answer: D
Explanation:
Designing an Agile process begins with understanding customer needs and value to ensure that processes align with delivering that value efficiently.
A . Incorrect. While understanding the vision and goal is important, focusing on customer value takes precedence in Agile.
B . Correct. Agile emphasizes delivering value to customers, making this the critical starting point for process design.
C . Incorrect. Engaging stakeholders is essential but follows after understanding customer needs.
D . Incorrect. Understanding architecture comes later in the design process, after defining customer-centric objectives.
Reference:
Agile Manifesto: Customer collaboration over contract negotiation.
ITIL 4: Service design principles.
NEW QUESTION # 26
What does the Sprint Backlog provide the Agile Service Management Team?
- A. List of requirements that must be met during the Sprint
- B. Ability to be self-managing to meet the Sprint Goal
- C. Both A and C
- D. Description of how to meet the Sprint requirements
Answer: C
Explanation:
The Sprint Backlog provides the team with a clear understanding of what needs to be done and the freedom to self-manage to achieve the Sprint Goal.
A . Correct. The Sprint Backlog includes a plan for how the team will meet the Sprint requirements.
B . Incorrect. While the Sprint Backlog lists work items, this alone doesn't cover its full purpose.
C . Correct. Agile teams are self-managing, and the Sprint Backlog empowers them to organize their work autonomously.
D . Correct. Both A and C accurately describe the purpose of the Sprint Backlog.
Reference:
Scrum Guide 2020: Purpose and contents of the Sprint Backlog.
NEW QUESTION # 27
An organization is currently managing some very complex projects and is struggling to keep team members properly focused so they deliver results on time. Which of the following could BEST help the teams focus on immediate needs and get more done?
- A. Lean
- B. ITIL
- C. DevOps
- D. Scrum
Answer: D
Explanation:
Scrum provides a framework for managing complex work by breaking it into manageable Sprints, fostering team collaboration, and delivering incremental results.
A . Incorrect. While Lean optimizes processes and removes waste, Scrum provides a structured framework to manage focus in complex projects.
B . Incorrect. DevOps improves collaboration between development and operations but does not provide specific mechanisms for managing focus in complex projects.
C . Incorrect. ITIL focuses on service management rather than iterative project delivery.
D . Correct. Scrum's iterative and incremental approach helps teams focus on immediate priorities and deliver value regularly.
Reference:
Scrum Guide 2020
Agile Practices for Complex Project Management
NEW QUESTION # 28
An Agile Service Manager is what type of leader?
- A. Servant Leader
- B. Project Leader
- C. Accountable Leader
- D. Inspiring Leader
Answer: A
Explanation:
The Agile Service Manager embodies the role of a Servant Leader, focusing on enabling and empowering the team to succeed rather than exerting top-down control.
A . Incorrect. While an Agile Service Manager can be inspiring, the primary focus is on serving the team and organization.
B . Incorrect. Accountability is important, but the Agile Service Manager prioritizes serving others.
C . Correct. As a Servant Leader, the Agile Service Manager removes impediments, supports the team's autonomy, and ensures alignment with Agile values.
D . Incorrect. A Project Leader manages timelines and resources in traditional project management, which contrasts with the Agile Servant Leader role.
Reference:
Scrum Guide 2020: The Scrum Master as a Servant Leader.
ITIL 4: Servant Leadership in Agile environments.
NEW QUESTION # 29
Which is NOT an ITIL Guiding Principle?
- A. Collaborate and promote visibility
- B. Start where you are
- C. Progress iteratively with feedback
- D. Understand and increase the flow of work
Answer: D
Explanation:
ITIL 4 defines specific guiding principles that help organizations adopt and adapt practices in a service management context. Let's analyze the options:
A . Correct. "Start where you are" encourages building upon existing capabilities instead of starting from scratch.
B . Incorrect. While understanding flow is crucial in Lean practices, this specific phrasing is not an ITIL guiding principle. ITIL focuses more on holistic principles such as collaboration and iteration.
C . Correct. "Progress iteratively with feedback" reflects Agile and Lean practices in ITIL, ensuring incremental improvements with customer input.
D . Correct. Collaboration and visibility are key to ITIL 4 principles, promoting shared understanding and transparency.
Reference:
ITIL 4 Guiding Principles: Axelos ITIL 4 Foundation materials.
NEW QUESTION # 30
Which of the following is Scrum based on?
- A. Timeboxed iterations
- B. Lean
- C. Sequential activities
- D. DevOps Principles
Answer: A
Explanation:
Scrum is built around timeboxed iterations called Sprints, where teams work in a fixed period (typically 1-4 weeks) to deliver a potentially shippable product increment.
A . Incorrect. While Scrum incorporates some Lean principles, its foundation is timeboxing, not Lean.
B . Incorrect. Scrum and DevOps are complementary but distinct. Scrum is not based on DevOps principles.
C . Correct. Timeboxing is a core aspect of Scrum, ensuring focused delivery within a defined timeframe.
D . Incorrect. Scrum rejects sequential (Waterfall-like) processes in favor of iterative and incremental work.
Reference:
Scrum Guide 2020: Sprints and Timeboxing
NEW QUESTION # 31
Which BEST describes the goal of Lean?
- A. To eliminate unnecessary code or functionality
- B. To improve the flow of processes while reducing cost
- C. To remove waste and have fewer defects
- D. To improve overall customer value
Answer: D
Explanation:
The ultimate goal of Lean is to enhance customer value by improving processes and removing waste. Let's analyze the options:
A . Incorrect. While improving process flow and reducing cost are Lean benefits, they are not the primary goal.
B . Incorrect. Removing waste and defects is part of Lean practices but serves the larger goal of delivering value.
C . Incorrect. Eliminating unnecessary functionality is one aspect of Lean software development, not the broader goal of Lean principles.
D . Correct. Improving customer value aligns with Lean's central objective of delivering what the customer truly needs and values while minimizing waste.
Reference:
Lean Thinking by Womack and Jones: Core principles emphasize customer value.
SAFe Framework: Lean Principles in scaled environments.
NEW QUESTION # 32
An organization's CIO believes they will better serve customers if they become more Agile. How can an organization become more Agile?
- A. Be more collaborative
- B. Put strict control on changes and only allow them early in development
- C. Shift IT's main focus to software development
- D. Both A and C
Answer: A
Explanation:
Becoming more Agile requires fostering collaboration, flexibility, and customer focus. Let's evaluate the options:
A . Incorrect. While IT plays a crucial role in Agile transformation, solely focusing on software development doesn't address Agile principles like collaboration, iterative value delivery, and responsiveness to change.
B . Incorrect. Strict control over changes contradicts Agile principles, which encourage adaptability and welcoming change throughout development.
C . Correct. Collaboration is a core value in Agile, emphasizing interactions among teams, customers, and stakeholders to deliver value effectively.
D . Incorrect. While collaboration is correct, pairing it with a narrow IT focus (option A) doesn't reflect a holistic Agile transformation.
Reference:
Agile Manifesto (Individual and interactions over processes and tools).
Principles of Agile Transformation: Collaboration and adaptability are key.
NEW QUESTION # 33
A team is working on a Sprint. A stakeholder requests that additional work be added to the Sprint Backlog. Who can approve or reject that request?
- A. The Team
- B. The Product Owner
- C. The Agile Practice Owner
- D. The Agile Service Manager
Answer: B
Explanation:
In Scrum, the Product Owner has the authority to manage the Product Backlog, including accepting or rejecting changes to the Sprint Backlog.
A . Incorrect. The team is responsible for delivering the work but does not control changes to the Sprint Backlog.
B . Incorrect. The Agile Service Manager is not a role in Scrum and does not make decisions about the Sprint Backlog.
C . Incorrect. The Agile Practice Owner is not a Scrum role.
D . Correct. The Product Owner ensures the Sprint Backlog aligns with the Sprint Goal and business priorities.
Reference:
Scrum Guide 2020: The role of the Product Owner
NEW QUESTION # 34
Which of the following roles should be included in an Agile Service Management Team?
- A. Customer
- B. Designer
- C. Leader
- D. Developer
Answer: C
Explanation:
An Agile Service Management Team typically requires a Leader who guides the team in applying Agile practices, ensuring collaboration, and delivering value. Let's evaluate the roles:
A . Correct. A leader is necessary to inspire, guide, and ensure the team adheres to Agile principles. This role may overlap with an Agile Service Manager or Scrum Master.
B . Incorrect. While developers may be part of service delivery teams, they are not mandatory for every Agile Service Management team, which focuses more on service processes.
C . Incorrect. Designers may contribute to specific tasks, but they are not core members of Agile Service Management teams.
D . Incorrect. While the customer provides input, they are not part of the team but rather a stakeholder.
Reference:
ITIL 4 Service Value Chain: Roles and responsibilities in Agile Service Management.
NEW QUESTION # 35
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