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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. From a migration standpoint, when implementing Avaya Oceana® and Avaya Analytics™, what are three ways that Avaya preserves the customer's Investment? (Choose three.)

A) By using the benefit of Avaya IX'M Workforce Engagement
B) By using the benefit of Avaya Aura® Contact Center
C) By using the benefit of Avaya Call Management System
D) By using the benefit of Avaya Proactive Contact
E) By using the benefit of Call Center Elite

2. A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?

A) Avaya Control Manager
B) Avaya Proactive Outreach Manager
C) Avaya Experience Portal
D) Avaya Intelligent Customer Routing

3. Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)

A) Avaya provides tools to install/upgrade the VMware hypervisor.
B) Remote upgrade of servers is supported, and site visit is not required.
C) Standard VMware version (non-customized) is used.
D) Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.

4. A customer needs to integrate a network of call centers for better load balancing and optimal agent utilization. They also need to monitor the status of the specified resources and adjust call processing. This would enable the system to compare the specified skills, identify the skill that provides best service to a call, and deliver the call to an agent in the skill. If no agents are available in the skill, the call is queued.
Which Avaya Aura® Call Center Elite feature would you recommend to this customer?

A) Expert Agent Selection
B) Best Service Routing
C) Business Advocate
D) Advanced Call Vectoring

5. A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)

A) SIP
B) CTI
C) EC500
D) PRI

Solutions: