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Avaya Aura® Contact Center Solution Design Sample Questions:

1. An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?

A) It is the final Invoice that serves as the formal contract acknowledgement.
B) It proposes, communicates, and agrees upon the detailed solution.
C) It Is a discussion driver to help draw out and Identify the problem(s) to be solved.
D) It documents the details, and quantifies the cost.

2. There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A) Avaya can deliver what has been promised.
B) Avaya solution Is technologically better or equivalent to other proposals but less expensive.
C) The executive summary section of the proposal highlights the solution features.
D) The proposal value Is obvious, so It is not discussed.

3. Refer to the exhibit.

AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?

A) It Is anchored In the Media Processing Platform.
B) It Is anchored In the Media Server.
C) It Is anchored in the Session Manager.
D) It Is anchored In the G450.

4. During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?

A) Co-browse Snap-In
B) Messaging (AAM)
C) Context Store Snap-In
D) Multimedia Messaging

5. Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

A) Physical Mid-Range Server
B) Physical Entry-Level Server
C) VMware Mid-Range Server
D) VMware High-End Server

Solutions: