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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 以下の記述のうち、サプライヤー管理手順の目的ではないものはどれですか?

A) サプライヤーがサービスプロバイダーに対する義務を理解していること
B) すべての当事者間の商取引が記録されていること
C) サプライヤーが提供されるサービスの一部をサービスプロバイダーに再委託できないことが明確であること
D) すべてのサプライヤーのパフォーマンスに関する情報を観察し、それに基づいて行動できること

2. IT サービスの成果に関する合意、監視、報告、および質の悪いサービスを根絶するための行動の調査という一定のサイクルを通じて、サービスの品質を維持および向上させることを目的とするプロセスはどれですか?

A) IT サービスの財務管理
B) サービスレベル管理
C) IT サービス継続性管理
D) 可用性管理

3. サービスデスクに関連する最も一般的なプロセスは何ですか?

A) サービスレベル管理
B) インシデント管理
C) 変更管理
D) 構成管理

4. 情報セキュリティ リスク評価に関するベスト プラクティスは次のうちどれですか?

A) 情報セキュリティのリスク評価は、客観性を維持するために外部監査人によって実施される必要があります。
B) 情報セキュリティリスク評価は年に1回実施する必要があります。
C) 情報セキュリティのリスク評価は、合意された間隔で実行され、変更中も維持される必要があります。
D) 情報セキュリティ リスク評価は、すべてのインシデントのレビューの結果として実行される必要があります。

5. ITサービスマネジメントの定義は何ですか?

A) サービスを運用するためのベスト プラクティス ガイダンス
B) ベスト プラクティスに基づいてサービスを提供するための要件
C) 顧客に価値を提供する専門的な組織能力
D) 1 人以上の顧客にサービスを提供する組織

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