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EXIN ITIL Foundation : ITIL-F
- Exam Code: ITIL-F
- Exam Name: ITIL Foundation
- Updated: Oct 25, 2026
- Q & A: 325 Questions and Answers
About EXIN ITIL Foundation : ITIL-F Exam
ITIL Foundation pdf study material
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EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management as a Practice | - Key concepts and terminology - Definition of service management |
| The ITIL Service Lifecycle / Value System | - Service value system and components - Service lifecycle stages or value chain activities |
| Selected Processes, Functions, and Roles | - Key ITIL processes and their purpose - Roles and responsibilities in service management |
| Generic Concepts and Definitions | - Common ITIL definitions - Models and principles used in ITIL |
| Technology and Architecture Supporting IT Service Management | - Overview of tools and technologies - How technology facilitates ITIL practices |
EXIN ITIL Foundation Sample Questions:
Question #1
What are the categories of events described in the ITIL service operation book?
- A. Informational, warning, exception
- B. Informational, scheduled, normal
- C. Warning, reactive, proactive
- D. Scheduled, unscheduled, emergency
Correct Answer: A 🗳️
Question #2
Which statement about the service portfolio is TRUE?
- A. It represents all resources presently engaged or being released in various stages of the service lifecycle
- B. The service portfolio includes all services except those managed by third parties
- C. It allows the organization unlimited resources when planning for new service deployments
- D. It is an integral part of the service catalogue
Correct Answer: A 🗳️
Question #3
Which service lifecycle stage provides the following values to the business?
- A. Service transition
- B. Service design
- C. Service strategy
- D. Service operation
Correct Answer: D 🗳️
Question #4
Which one of the following functions would be responsible for the management of a data centre?
- A. Facilities management
- B. Technical management
- C. Application management
- D. Service desk
Correct Answer: A 🗳️
Question #5
Which role is responsible for carrying out the activities of a process?
- A. Process practitioner
- B. Change manager
- C. Service manager
- D. Process owner
Correct Answer: A 🗳️
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