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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which critical BIOS functions must you perform when replacing the system board? (Select two.)

A) Access the BIOS to configure the system board for the correct memory and processor speed for optimal performance.
B) Access the BIOS to disable Virtualization Technology (VT) for the initial startup, and then re-enable it.
C) Access the BIOS to configure the version of Windows that the system will use.
D) Update the BIOS to the latest revision or to the revision requested by the customer.
E) Access the BIOS to reset the system ID and/or device serial number.

2. What is a good reason to download and install the latest driver updates and software patches when servicing HP computers (remember to ask the customer before upgrading)?

A) Software patches and driver updates increase compatibility with specific programs, and reviewing technical bulletins before installing updates is critical.
B) Software patches and driver updates are integrated into the products and automatically installed as soon as the computer recognizes the new device.
C) Software patches and driver updates provide code necessary for the computer hardware to remain compatible with changing technologies and to enhance performance.
D) Software patches and driver updates can improve USB performance with an increase equal to USB 2.0 ports performing at the same level that UBS 3.0 ports do.

3. What can you do to optimize communication over a wireless LAN?

A) Shut-down unused computers to open additional bandwidth for the troubled computers.
B) Configure the wireless router for dual band 802.11n communication
C) Use HP Wireless Assistant (HPWA) to boost the connection to the wireless adapter.
D) Place the antennas facing away from the user and free of obstructions.

4. Why should you identify the model and version of the computer before performing service?

A) You might find an updated service manual for the product you are servicing, which can only be determined by searching for the exact model and version.
B) The computer model is the only important information because each component has a replacement part number.
C) The hardware might have changed between different versions of the same computer model.
D) The model and version together can be decoded to show you exactly what shipped in the initial configuration of the product.

5. Some HP business products provide additional USB power options. Which voltages and associated colors are correct for USB power provisioning?

A) 5V (ivory), 10V (green), and 20V (purple)
B) 5V (ivory), 12V (teal), and 24V (red)
C) 5V (ivory), 10V (green), and 12V (teal)
D) 5V (ivory), 12V (teal), and 20V (purple)

Solutions: