Microsoft Troubleshooting Microsoft Exchange Online : MS-220

  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
  • Updated: Oct 09, 2026
  • Q & A: 107 Questions and Answers

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About Microsoft Troubleshooting Microsoft Exchange Online : MS-220 Exam

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Microsoft MS-220 is a certification from Microsoft that validates your ability to implement and manage Microsoft Exchange Server 2010 in an enterprise environment.

The exam is designed for candidates who have at least one year of experience with the design, implementation, and administration of Microsoft Exchange Server 2010. Candidates should be familiar with the fundamental concepts of Exchange Server 2010. The exam tests a candidate's knowledge of planning and deploying services in an enterprise environment, including administering mailbox databases and mailboxes; managing connectivity to external services; and planning client access. Microsoft MS-220 exam dumps are only way to pass the exam.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

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Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshoot Exchange Online Configuration Issues15-20%- Troubleshoot Organization-wide Settings
  • 1. Address book policies
  • 2. Allowed file types
- Troubleshoot Public Folder Issues
  • 1. Mail-enabled public folders
  • 2. Hybrid public folder access
  • 3. Public folder access
- Troubleshoot Provisioning Issues
  • 1. Domain setup and configuration
  • 2. Directory synchronization issues
- Troubleshoot Recipient Issues
  • 1. Recipient configuration
  • 2. Address lists
Troubleshoot Compliance and Retention Issues25-30%- Troubleshoot Compliance Issues
  • 1. Search and purge email messages
  • 2. Mailbox holds and recoverable items
  • 3. Retention policies
  • 4. eDiscovery permissions and actions
- Troubleshoot Microsoft Purview Message Encryption and S/MIME
  • 1. S/MIME troubleshooting
  • 2. Protected message handling
  • 3. Encryption and decryption issues
  • 4. External recipient access issues
  • 5. Encryption-related mail flow rules
- Troubleshoot Retention Issues
  • 1. Retention tags and actions
  • 2. Retention age calculation
  • 3. MRM diagnostics and message properties
  • 4. Retention policy application issues
Troubleshoot Hybrid and Migration Issues10-15%- Troubleshoot Hybrid Configuration Issues
  • 1. Remote recipient synchronization issues
  • 2. Hybrid mail flow issues
  • 3. Free/busy sharing issues
  • 4. Hybrid Configuration Wizard issues
- Troubleshoot Migration Issues
  • 1. Failed migrations
  • 2. Migration endpoint creation issues
  • 3. Move request analysis
  • 4. Data Consistency Score issues
  • 5. Slow migrations
  • 6. Public folder migration issues
Troubleshoot Mail Flow Issues20-25%- Troubleshoot Mail Flow Issues with External Systems
  • 1. Troubleshoot SMTP certificate issues
  • 2. Troubleshoot hybrid mail flow
  • 3. Troubleshoot SMTP relay issues
  • 4. Analyze SMTP protocol logs
  • 5. Troubleshoot DNS-related issues
- Troubleshoot Exchange Online Mail Flow Issues
  • 1. Troubleshoot delivery delays
  • 2. Troubleshoot send and receive issues
  • 3. Review and interpret message trace results
  • 4. Analyze mail flow rules and routing policies
  • 5. Review and interpret message headers
- Troubleshoot Other Mail Flow Issues
  • 1. Interpret NDR data
  • 2. Analyze attachment blocking rules
  • 3. Identify triggered transport rules
  • 4. Troubleshoot inbox rules
- Troubleshoot Microsoft Defender for Office 365 Issues
  • 1. Analyze spam classifications
  • 2. Troubleshoot quarantined messages
  • 3. Validate SPF, DKIM, and DMARC
  • 4. Troubleshoot anti-spam policies
Troubleshoot Mail Client Issues20-25%- Troubleshoot Calendaring Issues
  • 1. Delegation issues
  • 2. Mailbox and calendar diagnostics
  • 3. Calendar permissions
- Troubleshoot Mobile Device Issues
  • 1. ActiveSync connectivity
  • 2. Mobile synchronization logs
  • 3. ABQ list analysis
  • 4. Device access rules
- Troubleshoot Connectivity and Authentication
  • 1. Autodiscover issues
  • 2. Client access rules
  • 3. Outlook connectivity problems
  • 4. Modern authentication issues
- Troubleshoot Calendar Sharing
  • 1. External calendar sharing
  • 2. Published calendar synchronization

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