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Salesforce Certified Education Cloud Consultant Sample Questions:

1. A university wants a Salesforce solution that manages student applications and application reviewer assignments.
Which solution should the consultant recommend?

A) Program Management Module
B) Student Success Hub
C) Case Management
D) Admissions Connect

2. The CRM steering committee that oversees the university's Salesforce implementation needs guidance on governance best practices.
Which best practice should a consultant recommend?

A) Assign only department leaders as champions.
B) Ask committee members to Join a local Salesforce group.
C) Hold a standing committee meeting.

3. A help desk at a large university wants to track and measure average resolution times and escalations associated with student requests for password resets.
Which solution should a consultant recommend?

A) Einstein Next Best Action
B) Digital Engagement
C) Salesforce Identity
D) Service Cloud

4. A university wants to improve student retention by developing a tool for students to engage at scale, find answers to common questions and resources, and allow students to interact with student organizations.
What should a consultant recommend to meet this requirement?

A) Pardot Engagement Studio
B) Einstein Bots
C) Interaction Studio
D) Experience Cloud

5. The Recruitment and Admissions office wants to use Salesforce to track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices. Prospective students communicate via SMS on their mobile devices, social media, and email.
Which solution should the consultant recommend?

A) Salesforce Maps
B) Einstein Bots
C) Activity timeline

Solutions: