Microsoft Dynamics 365 Fundamentals (ERP) : MB-920

Prerequisites for Microsoft MB-920 Exam

It's important to be familiar with the prerequisites before taking MB-920. The prerequisites will help you understand the topics covered in the test. Besides, they will also guide you on how to go about preparing for the exam.

• You need to have experience in using Azure Cognitive Services such as Text Analytics, LUIS, etc.
• You should have knowledge on how to use the Microsoft Dynamics 365 applications such as the Customer Service and Field Service.
• You should have some knowledge on how to use the PowerApps, Flow, Portal, and PowerBI.
• Microsoft Dynamics 365 Customer Engagement Overview
• You need to have some experience in implementing Dynamics 365 Customer Engagement and Power Platform solutions.
• Basic knowledge of how sales process is used for managing opportunities
• Sales, Marketing and Customer Service
• It is important to be familiar with the latest Dynamics 365 applications.
• Finance and Business Intelligence

Microsoft MB-920 Exam Syllabus Topics:

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-920

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What are the steps to follow for the registration of Microsoft MB-920 Certification

Before you register for MB-920, you must collect all the information about Microsoft Dynamics 365 Fundamentals (CRM).

• Review the registration information, and then click Proceed to Checkout.
• Sign in to the Certification Dashboard by using your Microsoft account.
• You need to fill up some basic information like your name, address and contact details along with other information related to your payment method etc.
• On the certification path page, click Register for Exam.
• When you complete your registration process, choose your location and dates of the exam. You can also choose a suitable language from English or Japanese.
• Finally, pay the required fee for your exam and click on the “submit” button.
• In order to register for the MB-920 exam, visit the official website of Microsoft and create an account by using your credentials.